Essential Management Systems

What is a Management System?

A management system is the way in which an organization manages the interrelated parts of its business in order to achieve its objectives. These objectives can relate to a number of different topics, including product or service quality, operational efficiency, environmental performance, health and safety in the workplace and many more.

Source: iso.org/management-system-standards

The NADC have worked with DRBi Ltd to produce a one-day course aimed at helping plumbing and drainage businesses demonstrate professionalism and work to recognised quality systems and processes used in the industry. The course is aimed at business owners and their managers/supervisors looking to grow and implement some standard operating practices and improve their knowledge in key areas of management and business administration.

The course is designed to support the DrainSafe accreditation and has sections specifically focused on areas of management structure in addition to the technical training courses that are available through the National Drainage Academy.

The aims and objectives of this course are to give the delegates more confidence in managing, administering and growing their business by understanding and learning about key areas of running a plumbing and/or drainage business. Focussing on 6 core areas that will benefit the business, the course leader is a company that has over 20 years’ experience of managing and operating successfully in the industry. The course also provides good grounding and preparation for businesses that are looking to start the ISO9001 application process.

Module Contents

Operational Finance

Financial Forecasting, Managing Cash Flow, Understanding Profit and Loss, Debt, Suppliers, Bookkeeping systems, Insurance.

Marketing

Importance of Brand, knowing your market, Lead generation and conversion, Digital Marketing, Social Media, Print Media, Accreditations, Reviews.

Operations

Key Regulations, Code of Practices and Policies, Key Performance Indicators, Work Management Systems, Communications, InInternal Auditing,quipment and inventory monitoring, Management Review.

Sales & Business Development

Market Sectors, Service Offering, Sales Management Systems, Quotes Upsells and Leads, giving best advice, networking.

Customer Service

Service Excellence & Customer Care, Customer Complaint Management and dispute resolution, understanding customer needs, measuring and documenting customer satisfaction

People/Training

Introduction to Health & Safety Management Systems, Wellbeing, Performance Management Processes, Training Plans, Skills Matrix, Incentives, Certification.